Terms & Conditions.

Last updated: June 2025

We are happy that you have chosen EVA for your next generation of longevity support services. EVA through its application (the "EVA App" or simply, the "App") enables users to access test results and reports with suggestions on where lifestyle can be improved to achieve certain health-related results. These terms of service ("Terms") shall form an agreement between EVA and you for your access and use of the App and any services provided therethrough.

Upon commencing your use of our App, these Terms shall form a binding agreement between us and you. It shall be your responsibility to periodically review these Terms to familiarise yourself with them and to make sure they have not changed (as we reserve our right to make changes from time to time without prior notice to you). By continuing to use our App, you are agreeing to these Terms in full.

In some cases, EVA may choose to provide a translated copy of these Terms in Arabic (or any other language) but all of our communication with you and any documentation given to you, shall be in English. In case of a conflict between the translated version of these Terms and this English version, this English version shall prevail.

Introduction

Third party terms. Additional terms and conditions may apply to certain services provided by third parties, including healthcare providers, clinics, laboratories, diagnostic facilities, supplement suppliers or other service partners. The EVA app serves primarily as a technology platform that enables users to access, view and manage health-related information, including laboratory results, wellness insights, supplement recommendations, progress tracking and related information.

The EVA app does not itself provide laboratory testing, clinical services, medical treatment, diagnostic services or healthcare services unless expressly stated otherwise. Any laboratory testing, sample collection, medical consultation, diagnostic assessment or other healthcare-related service is provided by the relevant third-party clinic, laboratory or healthcare provider, which shall remain solely responsible for such services.

Users acknowledge and agree that EVA's role is limited to facilitating access to information and providing digital tools for monitoring and wellness management. EVA is not responsible for the clinical services, medical advice, diagnoses, treatment decisions or professional obligations of independent healthcare providers.

Lawful purposes. You agree to use our App and all services for lawful purposes only and in a way that does not infringe on the rights of any third party.

Permitted purposes. The EVA App may only be used for the purposes for which it was created (i.e. to provide the services available on or through the App).

Service description

The EVA App is a digital wellness and health-information platform that assists users in understanding health-related information, including laboratory test results users have undertaken at a physical Evita clinic, by presenting educational explanations and personalised wellness insights generated through proprietary software, algorithms and artificial intelligence technologies.

EVA does not provide medical diagnosis, treatment, prescriptions, medical opinions, healthcare services, clinical decision-making, emergency services, or medical practitioner services.

Any information, explanations, scores, insights or supplement-related content generated through the App are intended solely for informational and wellness purposes and are not intended to diagnose, treat, cure, mitigate or prevent any disease or medical condition. Recommendations are personalised and accompanied by clear explanations of their intended purpose.

Creating an account

If you are a user, there will be requirements for registering an account with us. Among other things, you may be asked to provide your email address, phone number, and verify your identity with government issued identification documents. You will also be asked to pick a secure password.

As a user, you shall be responsible for ensuring the accuracy of the information you submit when creating an account with us. All information provided by you must be provided in good faith. You are responsible for keeping your login information secret and secure at all times.

By creating an account and using any of our services, you expressly consent to the collection, receipt, storage, processing, analysis, use and sharing of your personal information, health information, laboratory test results, diagnostic information, supplement information, wellness information and other related data ("Health Information") by EVA and its authorised service providers.

Payments and fees

Certain services may require payment of fees. Unless otherwise stated, fees for laboratory testing, consultations, diagnostic services, wellness services or other in-person services shall be payable at the time such services are booked, provided or otherwise made available by the relevant clinic, laboratory, healthcare provider or service partner.

EVA may offer supplement programmes under which supplements are supplied and delivered on a recurring basis. Such programmes may be subject to separate pricing, subscription terms, renewal terms and cancellation policies, which shall be communicated to you before enrolment.

All fees are exclusive of any applicable taxes, duties, levies or governmental charges unless expressly stated otherwise. EVA reserves the right to amend its fees, pricing structures and payment arrangements from time to time, provided that any changes shall not affect fees already paid for confirmed services.

Legal disclaimer

We are not a professional medical service provider. Our services do not constitute medical advice. If you are feeling sick or are in need of any medical attention, we would suggest you immediately call a doctor or seek medical help. If you are facing a medical emergency, call local emergency or medical services immediately, or visit the nearest hospital urgent care centre.

EVA uses artificial intelligence, machine learning models and automated analytical systems to generate explanations, recommendations and wellness insights. AI-generated outputs may be incomplete, inaccurate, outdated, inappropriate or unsuitable for your personal circumstances. Users should independently verify all information and consult appropriately qualified healthcare professionals before acting on any information generated through the services.

Nothing contained in these Terms should be interpreted as a diagnosis, a treatment recommendation for any medical condition, a prescription, a medical opinion, be used in place of medical supervision, seen as preventative healthcare advice, or a substitute for consultation with a licensed healthcare professional.

Limitations

The services provided through the App are intended to assist users in accessing, understanding and monitoring health-related information. The services are based upon information available at the time of analysis, including laboratory results, health information, scientific literature, clinical guidance, analytical methodologies and technological systems that may change over time.

The services provided through the App are for informational, educational and wellness purposes only and do not constitute medical advice, diagnosis, treatment, prescription, clinical assessment or healthcare services. The services are not intended to diagnose, prevent, monitor, treat or cure any disease, illness, injury or medical condition.

EVA does not guarantee uninterrupted access to the services or the permanent availability of any information, records or data stored within the App. EVA reserves the right to modify, update, suspend or discontinue any part of the services from time to time.

Exclusions of liability

We make no representations, guarantees or warranties with regards to the quality of any services provided, the Terms surrounding the services, nor that any services and/or the App will be available at all or any times throughout your use of the same.

This App, services and other materials are provided on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise. EVA shall not be liable for indirect, consequential, special, incidental or punitive damages. EVA's aggregate liability arising out of or relating to the services shall not exceed the greater of (i) AED 1,000, or (ii) the total fees paid by the user to EVA during the twelve (12) months preceding the event giving rise to the claim.

Intellectual property

You acknowledge that any and all intellectual property rights, including copyrights, patents, trademarks and trade secrets ("Intellectual Property") in our App and/or any services and their content are owned by us or a third party service provider (as applicable). Neither these Terms nor your access to or use of our App shall transfer any rights to you. We reserve all rights not granted in these Terms.

Governing law and dispute resolution

These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates for the time being in force. All claims and disputes in connection with these Terms shall be amicably resolved between us within ninety (90) days from the date thereof. Failure to reach amicable settlement shall cause the dispute to be referred to and finally settled by the Dubai Courts.

General

Survival of agreement. These Terms will survive the termination of your account with us and/or the last time you used our services, for a period of five (5) years from the date thereof.

Severability. If a court of a competent jurisdiction deemed some of the terms in this agreement invalid, unlawful, unenforceable or inapplicable, these terms will be removed from the agreement without affecting the rest of the terms of service.

Entire terms. These Terms, together with our Privacy Policy constitute the entire agreement between us and you regarding the use of our services.

Contact

Should you wish to contact us, please feel free to do so at legal@eva.ae.